Resume
Current resume.
The PDF brings together my full role details, tools, education, certifications, and skills. You can view it in the browser or download a copy below.
Official PDF
Ivy Zhao
Resume
Includes current experience at Xodus Travel Services, plus roles at Digital Extremes, Toronto Police Service, and Manulife.
Last updated: June 27, 2026.
Skills snapshotExpand / collapse
Operations & coordination
Workflow coordinationStakeholder supportIssue trackingProject coordination
Claims & payment workflows
Claims paymentsBilling operationsVendor coordinationPayment reconciliation
Documentation & communication
Process notesInternal communicationsTraining referencesContent production
Systems & tools
Zoho CRMMicrosoft ExcelPower BIJiraSharePoint
Related pages
Experience and projects.
The Experience page is easier to scan by role, while Projects adds context around selected tools, audits, and improvements.