02 / Team coordinationImplemented workflow

Workload visibility tracker

At Digital Extremes, I proposed and built a shared Excel tracker to complement Jira. It gave a remote team a clearer view of individual assignments, edit readiness, and approval status; the tool was adopted as part of the team’s ongoing workflow.

ExcelJiraRemote collaboration
03 / Reporting workflowProcess improvement

CRM-to-reporting automation

At Manulife, I identified manual data retrieval between CRM, Excel, and PowerBI as a reporting bottleneck and implemented connections through native Microsoft integrations. I also recorded the setup so the team could maintain it.

CRMPowerBIMicrosoft 365Handoff notes
04 / Digital systemCurrent build

ivyzhao.ca rebuild

A clean-slate redesign of this professional site around recruiter usability, focused information architecture, accessible responsive design, and straightforward maintenance. Legacy content was reviewed and kept only where it supported the current direction.

Content architectureHTML / CSS / JavaScriptAccessibilityGitHub Pages
05 / Communications auditOrganizational review

HR communications infrastructure review

At Toronto Police Service, I reviewed communications infrastructure for process and coordination gaps, synthesized findings for leadership, and supported initial changes to handoffs and outdated resources.

Process auditRecommendationsChange support

Case studies in development

Future sanitized examples may include:

  • Life Systems / Notion workspace architecture
  • Personal finance and budgeting system
  • Weekly planning and life-admin workflows
  • Shopping and product-research comparisons
  • BlightFall Discord / community operations
  • Small AI-assisted workflow experiments

Questions about one of these?

I’m happy to share more context about the public examples and what I learned from them.

Get in touch