Ivy Zhao

Selected work

Writing, publishing, and coordination in practice.

These examples show how I have contributed to player-facing content, live-service publishing, community leadership, product operations, live events, and reporting.

Featured case studies

01 / Games publishingCase study and public work

Warframe Publishing & Player Communications

Writing, editing, gameplay capture, web and social publishing, event support, and the coordination behind Warframe announcements, collaborations, and live-service updates.

WarframePlayer communicationsWeb publishingCross-team delivery
Read the case study and examples
02 / Community leadershipVolunteer case study

Leading the BlightFall community

As Community & Operations Lead, I oversee server governance, player support, daily feedback review, and live developer events for a community of approximately 2,000 members.

About 2,000 membersCommunity listeningLive events
Read the community case study
03 / Project operationsOngoing project case study

BlightFall Operations & Product Infrastructure

I led the design and adoption of a repository-backed operations system that makes project records, decisions, reporting, and follow-through easier to maintain.

Product operationsSystems designAcceptance testing
Read the operations case study

Supporting examples

Specific pieces and practical improvements.

04 / Interview seriesPublic video series

Warmframe

I developed the interview questions for all three Warmframe episodes and supported filming with Warframe developers. The series introduces the people behind the game through short, player-friendly conversations.

Interview questionsFilming supportDeveloper stories
Watch episodes 1-3
05 / Team coordinationImplemented workflow

Workload visibility tracker

At Digital Extremes, I proposed and built a shared Excel tracker to complement Jira. It gave a remote team a quick view of assignments, edit readiness, and approval status without replacing the primary project-management tool.

ExcelJiraRemote collaboration
Read the context
06 / Live learningAudience communication

Training and webinar delivery

At Manulife, I delivered live training and recorded webinars for groups of 10-15 participants, answered questions in the moment, and created practical guides people could return to afterward.

Public speakingLive Q&ATraining materials
07 / Communications reviewRecommendations and presentation support

HR communications review

At Toronto Police Service, I reviewed communications infrastructure, wrote formal recommendations for leadership, created employee materials, and supplied evidence and context for a manager-led presentation.

Audience researchFormal writingLeadership materials
08 / ReportingProcess improvement

CRM-to-reporting connection

At Manulife, I connected CRM, Excel, and Power BI data through native Microsoft integrations, maintained campaign and member-engagement reporting, and recorded the setup for the team.

CRMPower BICampaign reporting

Want the role-by-role view?

The Experience page places these examples alongside my current claims payment work and broader communications background.

View experience