Ivy Zhao

Selected work

Writing, publishing, and coordination in practice.

These examples show how I have contributed to player-facing content, live-service publishing, community leadership, product operations, live events, and reporting.

01 / Games publishingCase study and public work

Warframe Publishing & Player Communications

Writing, editing, gameplay capture, web and social publishing, event support, and the coordination behind Warframe announcements, collaborations, and live-service updates.

WarframePlayer communicationsWeb publishingCross-team delivery
Open the case study and examples
02 / Interview seriesPublic video series

Warmframe

I developed the interview questions for all three Warmframe episodes and supported filming with Warframe developers. The series introduces the people behind the game through short, player-friendly conversations.

Interview questionsFilming supportDeveloper stories
Watch episodes 1-3
03 / Web and live-service contentPublic examples

Warframe publishing

Player-facing web content supporting TennoCon, TennoGen, seasonal events, collaborations, and update timing. My role included writing and editing, publishing preparation, approvals, and asset coordination.

Web contentRelease timingEvents
View a TennoCon example
04 / Community leadershipVolunteer case study

Leading the BlightFall community

As Community Management Lead, I oversee Discord systems, moderation, player support, daily suggestion review, FAQ updates, brand direction, and live developer events for a community that reached 1,450 members.

1,450 membersCommunity listening2 developer StagesBrand direction
Open the community case study
05 / Operations and product infrastructureOngoing project case study

BlightFall Operations & Product Infrastructure

I led the design and operationalization of a repository-backed project operations system with structured records, controlled changes, privacy safeguards, portable reporting, recovery procedures, and AI-assisted implementation workflows.

Product operationsSystems designInformation governanceAcceptance testing
Open the operations case study
06 / Team coordinationImplemented workflow

Workload visibility tracker

At Digital Extremes, I proposed and built a shared Excel tracker to complement Jira. It gave a remote team a quick view of assignments, edit readiness, and approval status without replacing the primary project-management tool.

ExcelJiraRemote collaboration
Read the context
07 / Live learningAudience communication

Training and webinar delivery

At Manulife, I delivered live training and recorded webinars for groups of 10-15 participants, answered questions in the moment, and created practical guides people could return to afterward.

Public speakingLive Q&ATraining materials
08 / Communications reviewRecommendations and presentation support

HR communications review

At Toronto Police Service, I reviewed communications infrastructure, wrote formal recommendations for leadership, created employee materials, and supplied evidence and context for a manager-led presentation.

Audience researchFormal writingLeadership materials
09 / ReportingProcess improvement

CRM-to-reporting connection

At Manulife, I connected CRM, Excel, and Power BI data through native Microsoft integrations, maintained campaign and member-engagement reporting, and recorded the setup for the team.

CRMPower BICampaign reporting

Want the role-by-role view?

The Experience page places these examples alongside my current claims payment work and broader communications background.

View experience