Xodus Travel Services
Billing Specialist
Claims payments, vendor issues, failed-payment investigations, recurring batches, and month-end support.
2026 - Present
Operations & communications
I’m Ivy. I help teams keep track of the moving pieces.
My background spans claims payments, vendor coordination, content delivery, and internal communications. I’m usually the person recording what matters, following issues through, and making the next step easier to find.
01
Claims & payment workflows
02
Notes, references & handoffs
03
Cross-team coordination
Selected experience
Where I’ve worked.
Digital Extremes
Content Marketing Coordinator
Publishing schedules, approvals, revisions, and workload tracking across marketing, design, and development.
2025
Toronto Police Service
HR Communications Student
An organization-wide communications audit, leadership recommendations, updated processes, and employee resources.
2025
Manulife
National Education Specialist
CRM campaigns, PowerBI reporting, automated data connections, training guides, and client transitions.
2023
In practice
What I tend to pay attention to.
Keeping the details visible
I keep dependencies, approvals, timelines, and exceptions in view so people know what needs attention.
Leaving a useful trail
I capture procedures, decisions, and context in references people can return to later.
Staying with an issue
I ask the next question, involve the right people, and keep an item moving until it is resolved.
Making repeat tasks easier
I notice recurring friction and make focused changes using tools the team can maintain.
Selected projects
A few things I’ve built or improved.
Professional Operating System
A private reference that keeps positioning, project priorities, decision-making, and career materials consistent over time.
Workload visibility tracker
A shared tracker created at Digital Extremes to improve visibility into assignments, edit readiness, and approval status across a remote team.
Thanks for taking a look.
My resume has the full details. You’re also welcome to email me about an opportunity, a project, or a question about my experience.
Get in touch